Due to the fact that are items are either personlised or sent business to business we do not accept refunds.
We cannot accept refund requests/return requests for items that have been personalised and/or altered in any way, shape or form. This includes garments being worn, printed on or altered.
All issues must be reported to us within 24 hours to allow us to investigate them. Please ensure that all orders are checked thoroughly upon arrival.
If your order arrives incorrectly, contains missing items, or contains any defective items, or you need to report anything of that nature – you need to report this within the above timescale. This is your responsibility.
Reports need to include both a photograph of your order upon arrival (including all packaging) and a your order number.
It is important to ensure that all packing is kept until your order is inspected as we will require a return of incorrect/damaged goods in order to process a refund – items must be returned in the state they arrived to you in. Please ensure they are packaged correctly to ensure that your refund is not declined.
Issues reported outside of the above timescale cannot be investigated.
Damages and issues
Any issues with an order must be reported to us via email or phone within 24 hours of your order being received – this will be determined by the tracking of the item.
Please inspect your order upon receipt and contact us immediately and provide ALL of the following information:
Photos of packing clearly showing the address on the packaging
Photos of ALL damaged items
Details of damaged items and issues
Your order number
Without ALL of the above we are unable to investigate and rectify.
Any issues out of the timeframe cannot be resolved.
If items are sent incorrectly please contact us for a returns label, once these items have been scanned and collected by RM we will dispatch the replacement items. Where replacement items are not available we will issue a refund.