Wholesale Orders – Damages & Incorrect items

Please visit our FAQs  for further information

My parcel has arrived damaged

If your parcel arrives damaged, please contact [email protected] with your order details which can be found on your confirmation email. 

Please ensure you keep all packaging and products, as we will need to see proof of damage in order to process a claim.

Wholesale orders – Orders that have been purchased via our wholesale business please be informed that we will only issue a full refund if an item is faulty or damaged. We do not accept refund requests; cancellation of order requests or returns.

We cannot provide a return or refund for damaged/faulty products if they have been used/worn, printed or processed. No credit or refunds will be made for decoration costs or time. 

Damages and issues
Any issues with an order must be reported to us via email or phone within 48 hours of your order being received – this will be determined by the tracking of the item.

Please inspect your order upon receipt and contact us immediately and provide ALL of the following information:

Photos of packing clearly showing the address on the packaging

Photos of ALL damaged items 

Details of damaged items and issues

Your order number

Without ALL of the above we are unable to investigate and rectify.

Any issues out of the timeframe cannot be resolved. 

If items are sent incorrectly please contact us for a returns label, once these items have been scanned and collected by RM we will dispatch the repla