FAQs

Where is my order?

You will receive an email confirmation when you place an order and a further email when we have confirmation from the courier that your package has been delivered. If you have not received an email, please check your junk mailbox.
For help tracking your order contact us at [email protected]

 

What are the delivery timescales?

If you have a delivery query or request please contact us and we’ll do our best to help you.

All parcels are automatically marked ‘Leave with a neighbor’ – experience has shown us that most people would prefer their parcel to be left somewhere rather than returned to the depot. Alternatively this can be amended at check out, including adding a safe place. Please provide as much information as possible in order to help our couriers deliver your parcel quickly and safely.

Standard Delivery (5-7 days)

For UK standard delivery, packages will be delivered by myHermes couriers

UK delivery will usually be within 3-5 working days from order*. Where possible, we aim to process and dispatch as soon as possible. The courier will make three attempts at delivery, usually over three consecutive days, leaving details of how to arrange redelivery delivery.

For overseas delivery, please contact us on  [email protected] to discuss your options. Please note some gifts may be unavailable or amended due to restrictions by the courier. 

Next Day Delivery – Please contact us to confirm availability

For Next Day Delivery, please place your order before 12 noon. Orders placed before midday will arrive between 7am and 8pm the following day. 

Deliveries are between Monday to Friday only therefore, orders placed after midday Thursday onwards will be delivered on Monday.

Next Day delivery orders will be sent via DPD. The sender will be notified by email by DPD of any delivery updates, including a time slot on the day of delivery.

The courier will make 3 delivery attempts, if unsuccessful the parcel will be taken to the local pick up point and a card will be left with full details.

Next day delivery is currently unavailable on international deliveries.

 

International Delivery

Deliveries to ROI will be carried out by MyHermes, with the same restrictions and delivery details as our Standard Delivery. 

 

Additional information

For non-domestic addresses, please supply as much information as possible to ensure delivery can be made. Please note hospitals, workplaces etc., may have restricted entry resulting in the courier being unable to deliver the parcel. 

Our priority is to get your order safely in the hands of the recipient. For further delivery enquiries please contact [email protected].

*Delivery to remote areas such as the Highlands and Islands of Scotland, the Isle of Man or the Isle of Wight may take up to 7 working days.

 

I want to send to multiple addresses

The best way to do this is to process each other separately. 

Did you know you can register with I Love Surprises, making ordering from us really quick and easy.

 

Do you deliver outside the UK?

For overseas delivery, please contact us on  [email protected] to discuss your options. Please note some gifts may be unavailable or amended due to restrictions by the courier. 

 

My parcel has arrived damaged

If your parcel arrives damaged, please contact [email protected] with your order details which can be found on your confirmation email. 

 

Can the delivery be left in a safe place?

The courier can leave your parcel in a ‘safe place’, allowing delivery to be made even if the recipient isn’t home. Delivery instructions including a ‘safe place’ can be added at checkout.  

 

How do I reschedule a delivery?

Your courier will automatically attempt to redeliver the parcel. A calling card will be left allowing you to arrange a new delivery date, leave a parcel in a safe place at the delivery address or drop it off to a local collection point.
If you would like to amend the delivery address or require further assistance, please contact [email protected]

 

Christmas Deliveries

Pre-orders available from Monday 20th November. Order early and select to have your package(s) shipped closer to Christmas.

Last day for guaranteed Christmas delivery with standard courier – 5pm Monday 18th Dec.

Last day for guaranteed Christmas delivery with 1-2 day express service – 12pm Wednesday 20th December.

Last day for guaranteed Christmas delivery with Next Day service – 12pm Thursday 21st December.

There will be no Next Day service available from 12pm 21st December until 3rd Jan.

 

Delivery Costs

PACKAGE NAME UK POSTAGE NEXT DAY DELIVERY IRELAND POSTAGE
Packages UK FOC – orders over £20    
Individual Items UK FOC – orders over £20
   
   
       

 

Any International delivery restrictions?

Due to international postal restrictions on aerosols, dry shampoo will be replaced with Love & Peace tea lights in any international orders, including ROI.

 

Can orders be delivered to workplaces and hospitals?

For non-domestic addresses, please supply as much information as possible to ensure delivery can be made. Please note hospitals, workplaces etc, may have restricted entry resulting in the courier being unable to deliver the parcel.

Our priority is to get your order safely in the hands of the recipient. For further delivery enquiries please contact [email protected].