Where is my order?
You will receive an email confirmation when you place an order and a further email when we have confirmation from the courier that your package has been delivered. If you have not received an email, please check your junk mailbox.
For help tracking your order contact us at [email protected]
What are the delivery timescales?
If you have a delivery query or request please contact us and we’ll do our best to help you.
All parcels are automatically marked ‘Leave with a neighbor’ – experience has shown us that most people would prefer their parcel to be left somewhere rather than returned to the depot. Alternatively this can be amended at check out, including adding a safe place. Please provide as much information as possible in order to help our couriers deliver your parcel quickly and safely.
Unless stated all of our orders are sent on a Next Day Delivery
For Next Day Delivery, please place your order before 10am. Orders placed before 10am should arrive between 7am and 8pm the following day. However hard we try to ensure your parcel get to the courier in time for the next day service once it has left ILS it is in the hands of the courier service. We keep a keen eye on all of our tracking information and this is made available to you via email once the item is left. Please check your tracking information to discover where you item is.
UK Next Day, packages will be delivered by myHermes couriers.
Deliveries are between Monday to Friday only therefore, orders placed after midday Thursday onwards will be delivered on Monday.
The courier will make 3 delivery attempts, if unsuccessful the parcel will be taken to the local pick up point and a card will be left with full details.
For overseas delivery, please contact us on [email protected] to discuss your options. Please note some gifts may be unavailable or amended due to restrictions by the courier.
Next day delivery is currently unavailable on international deliveries.
Collection
*We really don’t like to charge for postage, but we do have to cover our own costs. However we have an option for you to come and collect from our site based in Hilperton if you are local! Or we encourage you to group orders where possible and never pay more than £4.95 for all of your items.
International Delivery
Deliveries to ROI will be carried out by MyHermes, with the same restrictions and delivery details as our Standard Delivery.
Additional information
For non-domestic addresses, please supply as much information as possible to ensure delivery can be made. Please note hospitals, workplaces etc., may have restricted entry resulting in the courier being unable to deliver the parcel.
Our priority is to get your order safely in the hands of the recipient. For further delivery enquiries please contact [email protected].
*Delivery to remote areas such as the Highlands and Islands of Scotland, the Isle of Man or the Isle of Wight may take up to 7 working days.
I want to send to multiple addresses
The best way to do this is to process each order separately.
Did you know you can register with I Love Surprises, making ordering from us really quick and easy.
Do you deliver outside the UK?
For overseas delivery, please contact us on [email protected] to discuss your options. Please note some gifts may be unavailable or amended due to restrictions by the courier.
If your parcel arrives damaged, please contact [email protected] with your order details which can be found on your confirmation email.
Please ensure you keep all packaging and products, as we will need to see proof of damage in order to process a claim.
Can the delivery be left in a safe place?
The courier can leave your parcel in a ‘safe place’, allowing delivery to be made even if the recipient isn’t home. Delivery instructions including a ‘safe place’ can be added at checkout.
How do I reschedule a delivery?
Your courier will automatically attempt to redeliver the parcel. A calling card will be left allowing you to arrange a new delivery date, leave a parcel in a safe place at the delivery address or drop it off to a local collection point.
If you would like to amend the delivery address or require further assistance, please contact [email protected]
Christmas Deliveries
Updated in November 2023
Delivery Costs
| PACKAGE NAME | UK POSTAGE – Next Day | ||
| Packages UK | Flat rate of £4.95 | ||
| Individual Items UK | Flat Rate of £4.95 | ||
Any International delivery restrictions?
Due to international postal restrictions on aerosols, dry shampoo will be replaced with Love & Peace tea lights in any international orders, including ROI.
Can orders be delivered to workplaces and hospitals?
For non-domestic addresses, please supply as much information as possible to ensure delivery can be made. Please note hospitals, workplaces etc, may have restricted entry resulting in the courier being unable to deliver the parcel.
Our priority is to get your order safely in the hands of the recipient. For further delivery enquiries please contact [email protected].
Product Sizes & Guides – For our wholesale customers
We have a dedicated section on our social pages to answer questions and give information on how to print onto our blank products. Head over to the FB page @ilswholesaleblanks or of you don’t have access to the wholesale pages please drop us an email under contact us and we will happily send these guides to you. Contact